Consultant: Since the appointment of its new CEO last year, profits at Brakeland Insurance Company have declined. While accident claims involving privately owned cars have increased, along with the associated increase in cost in time for Brakeland employees who have to interact with all the different customers with claims, these increases are not primarily responsible for driving down profits. Instead, the decline in profits is primarily due to the inefficient corporate structure at Brakeland, with costly duplication of roles in customer service. After all, Sterling Auto Insurance Company has seen a similar increase in accidents among its insured vehicles, but while Brakeland's profits have decreased, Sterling's have increased in the same time period. Moreover, Sterling has a somewhat smaller customer service team than Brakeland has.

Which of the following most weakens the consultant’s argument?