Business analyst: Since many air travelers choose flights on the basis of fares posted online, Skyways Airlines now charges for many formerly complimentary services. Since these charges are not included in posted fares, the fares are lower, making the flights appear cheaper to customers shopping online. However, Skyways' strategy will inevitably backfire. Customers facing unexpected charges on flights will resent the airline and turn to its competitors.

Which of the following is an assumption the business analyst's argument requires?

Correct answer marked below

At least some of Skyways Airlines' competitors charge separately for one or more formerly complimentary services.

When unexpected charges for services are included, the average cost of flights on Skyways Airlines is higher than that on most competing airlines.

If Skyways Airlines did not charge separately for formerly complimentary services, few customers would resent the airline or turn to its competitors.

At least some customers who buy Skyways Airlines' tickets incorrectly assume that the fares include certain complimentary services.

Correct

An airline's business strategy will backfire only if it causes most customers to resent the airline and turn to its competitors.

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What this question tests

Whether you can identify the unstated assumption a critical-reasoning argument depends on.

Picking an option that strengthens the argument or is merely relevant instead of one that is required.