Recent advancements in technology are essential for various industries, as they enable machines to perform tasks that were once handled by people without the need for salaries. Retail managers are constantly seeking methods to lower expenses, which leads them to favor the increased use of automated systems in stores. However, customers often prioritize being recognized by staff and experiencing a welcoming atmosphere when shopping, suggesting that the reliance on automation in retail should be reduced rather than increased.

Which of the following best summarizes the main point of this argument?